Category: Commentary
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Is Your Customer Service Feedback a Lie? And How Does That Impact our Brave New AI World?
Feedback is the life blood of any business. Once you grow your business beyond constantly having personal interactions with your customers, you need some mechanism to tell you how the service or product you provide is meeting or not meeting your customers’ satisfaction. As the owner you eventually get the answer of course when people…
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The Madness of Crowds
I’ve recently read a number of articles about how people think and make decisions. I’ve been fascinated by this topic for most of my life because I recognize that…, I’m odd. Once when I went to a classical music concert with a friend, she asked me how I liked it. I replied that at first…
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Whatever Happened to Skepticism?
Science! is a big thing these days especially among politicians who insist that you have to listen to the experts because, presumably they know more than you do. Don’t trust your own common sense because that’s the kind of thing that told people that the earth was flat. Except, whoops, nobody ever believed that except…
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To Warm or Not to Warm
To Warm or Not to Warm All right all you folks out there, roll out your yoga mats, get into your lotus position, and take a deep, cleansing breath because I have a tale to tell you. It’s a tale of mustache-twirling villainy, naive townsfolk and lonesome drifters who seem dangerous but might just save…
