Tag: Artificial Intelligence
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Fear and Envy of AI
The two most frequent and equally dangerous responses to so-called AI are fear and envy. First let’s dispense with the bear in the convenience store. AI is really, as we in the biz like to say, NBI (Nothing But Initials). There’s nothing either artificial or intelligent about what most of us are talking about. Sure…
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Is Your Customer Service Feedback a Lie? And How Does That Impact our Brave New AI World?
Feedback is the life blood of any business. Once you grow your business beyond constantly having personal interactions with your customers, you need some mechanism to tell you how the service or product you provide is meeting or not meeting your customers’ satisfaction. As the owner you eventually get the answer of course when people…
Musings of a Restless Mind 